Vodafone has announced plans to extend its generous and unlimited mobile data offering to more customers across the UK to help during the unprecedented public health crisis. Although the company revealed that it should bring unlimited 4G data to Pay Monthly customers flagged as "vulnerable" in March, the operator is promoting a six-month promotion for all NHS workers and a large proportion of caregivers.
Those who are not automatically updated must register in the VeryMe menu on the My Vodafone smartphone app to signal their status as a healthcare professional, caregiver or someone particularly vulnerable to coronavirus. Like the people included in these categories, another 500,000 additional Pay Monthly customers have seen their data limits increased.
After the initial launch in early April, Vodafone maintained that, if its cellular network allows, it plans to increase the offer to even more customers. And with its most recent update, that's exactly what it did.
In a press release confirming the changes to customers, Vodafone stated: "NHS employees and vulnerable customers can now enjoy unlimited mobile data on Vodafone free for six months. Health professionals in the UK are also qualified to claim the offer. This extension follows the original from Vodafone., announced on April 6, with unlimited free data of 30 days for the NHS team, vulnerable customers and half a million monthly paid customers. "
Unfortunately, while the six-month free 4G data offer applies to all NHS workers, it is only valid for the first 250,000 healthcare professionals who sign up for the scheme using the My Vodafone app on iOS or Android. The offer is open for complaint until June 6. Those who register close to this deadline will be able to enjoy free 4G mobile data without increasing their monthly bill until December 5, 2020.
Speaking about the extension of the scheme, Vodafone UK CEO Nick Jeffery said: "We are delighted to be able to extend our original offering to NHS workers and our vulnerable customers, and to now be able to add professionals in recognition of the incredible contribution that they are giving at this moment. We will continue to do what we can say thanks to those on the front line who are doing such valuable work in this crisis ".
The latest action follows a series of other measures introduced by Vodafone to help its customers in the COVID-19 crisis.
The company added extra capacity to its broadband and mobile networks to ensure that both are "in the best possible position to handle any extra demand, as more people work from home. That, along with the billions we have invested in the past five years, means that they are strong and robust. We make them the best possible and the most reliable possible for you ", says the company.
Just like Three and EE, Vodafone is also allowing all of its mobile customers to access health information for free.
All Vodafone mobile customers can now access certain NHS sites, including nhs.uk and 111.nhs.uk for the latest information on the new coronavirus outbreak. So, no matter how much time customers spend on these NHS pages – Vodafone will not count any of that time with customer data permission. Therefore, those who have a few MBs per month should not worry about competing with any permission and being unable to send or receive texts from WhatsApp.
The company acknowledged that, while many customers prefer to discuss their concerns with someone in person, "these are extraordinary times that require extraordinary measures." For those who have a problem they would like to raise with the company, Vodafone is advising customers to use the Vodafone app or check online where it offers a number of self-help guides vodafone.uk/HowTo.
Alternatively, customers can chat with Tobi or call 191 on a Vodafone phone, as usual. However, the company warns that the waiting time on the phone can be much longer than normal during this period.