Several users questioned why posts with these hashtags had zero views, with some suggesting that TikTok was censoring posts linked to the Black Lives Matter campaign.
Now, TikTok has now apologized for editing on a blog entitled "A message for our black community".
On the blog, Vanessa Pappas, US general manager of TikTok, and Kudzi Chikumbu, director of the creator community, said: “To our black community: we want you to know that we heard you and that we care about your experiences at TikTok.
“We thank and apologize to our creators and the black community who felt insecure, unsupported or suppressed. We never want anyone to feel that way. We welcome the voices of the black community with all our hearts ".
Users who attempted to use the hashtags #BlackLivesMatter and #GeorgeFloyd were informed that the hashtags had zero views.
TikTok claims that a & # 39; technical failure & # 39; was responsible for the zero views in the hashtags #BlackLivesMatter and #GeorgeFloyd.
Pappas and Chikumbu explained: "A technical failure made it appear temporarily as if posts submitted using #BlackLivesMatter and #GeorgeFloyd would receive 0 views".
According to TikTok, the problem affected several other hashtags, including #cat and #dad.
The blog added: “This was a display issue only that videos in general widely affected and powerful videos with the hashtag #BlackLivesMatter were still being uploaded, viewed and involved – in fact, videos with these hashtags currently generated over 2 billion views, which attests to its importance and resonance among our community.
“However, we understand that many assumed that this bug was an intentional act to suppress experiences and invalidate the emotions felt by the black community.
"And we know that we have work to do to recover and repair that confidence."
TikTok also pledged to donate $ 3 million (£ 2.39 million) to charities that help the black community during the coronavirus pandemic, as well as another US $ 1 million (£ 800,000) to combat injustice and racial inequality in the USA.