Someone who has used the Get My Payment tool and is frustrated after receiving a cryptic status message and has no one to call for help since the agency shut down its customer center during the pandemic. The tool is updated daily, so it's worth checking back.
& # 39; Payment status not available & # 39;
There are several reasons why you might get this vague message.
Currently, those who see the "Payment status not available" message cannot enter bank account information to speed up the process.
"Need more information"
This message is better news. At least that means you qualify for a payment.
But the tax authorities do not have your bank account information in file, and the tool asks you to enter that information. If you do not, a paper check will be sent to you at an address the agency has registered from a tax return from 2019 or 2018.
Some people receive an error message when trying to add their bank account information because the tool does not recognize the address or adjusted gross income, which it requires to verify who you are.
The tax authorities suggest you check the latest tax return to make sure the data matches, as well as trying a different way to enter the street address. For example, try "123 North Main St" instead of "123 N Main St."
For those with a negative adjusted gross income, which happens to many small business owners, do not include the minus sign or parenthesis.
You are eligible, but no payment date is available
For some people, the tool confirms that they are eligible, but a payment date has not been scheduled yet.
This can happen if you recently uploaded your bank account information to the IRS website. If you provide the information before noon on Tuesday, your payment date should be available on Saturday. If it's after dinner on Tuesday, wait at least another week.
Your money was sent to an old bank account
For some, the tool says your money was sent – but they went to an old bank account that is now closed. In this case, the bank should return the money to the tax authorities, who will then send you a paper check to the address registered from a tax return from 2019 or 2018.
Your payment status will be updated with a new date when the agency receives the money back.
Who is not eligible?
Eligibility is largely income-based, and it excludes individuals earning more than $ 99,000, heads of single-child householders earning more than $ 136,500, and married couples without children earning more than $ 198,000.
Families that earn a little more can still be eligible if they have children. The phase-out limit depends on how many children they have. For a typical family of four, the amount will be fully paid out to those with incomes in excess of $ 218,000.
Those who can be claimed as tax-dependent, like many students, are also not eligible for the payments, as well as undocumented immigrants who do not have social security numbers.